Doing what's right for your clients

JHA, a leader in disability reinsurance, consulting and research, surveyed disability claimants in 2007. The survey revealed that The Standard's claims representatives outperform the industry average in customer satisfaction based on the following criteria:

Long Term Disability Satisfaction Rating
Courteous and respectful 95%
Willingness to assist claimant 93%
Ability to answer questions 93%
Timeliness of responding to questions 93%
Short Term Disability Satisfaction Rating
Courteous and respectful 98%
Willingness to assist claimant 94%
Timeliness of responding to questions 92%

Meeting customer needs

At The Standard, we realize that your clients want understanding and attention from their disability carrier, not hassles and red tape. That is why doing the right thing is our guiding philosophy in every case, for every disabled employee and policy holder we serve.


To learn more about our dedication to providing excellent customer service, download our Living Our Philosophy brochure to share with your clients